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Advocates are responsible for handing inbound calls from both customers and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the customers and providers to help them work with the company more effectively and ensure first call resolution. The types of calls an Advocate services may include but are not limited to: inquiries about provider referrals and access to care, eligibility, and benefits. Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed within the same call. Independent problem solving, multitasking, and technical savvy are essential in order to be able to carry out the responsibilities of this role. Calls must be serviced in a helpful and professional manner. Responsibilities: The primary responsibility of this role is to answer inbound calls from customers and providers. The work environment is structured, and the majority of the day will be spent answering these calls from a queue. Occasional outbound calls may be necessary for issues requiring follow-up. Within a call an Advocate may: Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services Write authorizations to ensure claims are paid correctly Provide follow-up on issues by making outbound calls when necessary Send resources to customers and providers via email Submit a complaint on the customer or provider\u2019s behalf Independently problem-solve to ensure accurate information is given, and exceptional customer service and first call resolution is achieved 15-30 calls per day (this will vary but as an overall estimate) Position does require you to sit to complete duties Customer Service experience Ability to maintain a professional and positive image to external customers Candidate must possess superb interpersonal communication skills Effective listening and organizational skills, with the ability to manage multiple tasks Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems Ability to type effectively and have strong PC skills Location: This role is fully remote and open to candidates across the US Schedule: Monday - Friday hours during training are 8:30am-5:00pm CST. After all of the training is completed, the hours for this position will be 10:30am-7:00pm CST. 100% Remote Positions Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $21.00/hour-$28.00/hour Benefits: Medical, Dental, Vision, 401K\u00a0", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454567700, "name": "Application Development Senior Advisor", "location": "St Louis, Missouri, US ", "locations": ["St Louis, Missouri, US "], "hot": 0, "department": "IT", "business_unit": "CIGNA", "t_update": null, "t_create": 1679424194, "ats_job_id": "20101433", "display_job_id": "20101433", "type": "ATS", "id_locale": "20101433-en", "job_description": "This is a temporary role through PRO Unlimited with one of the world\u2019s leading health insurance companies. Responsibilities: Expertise in creating scalable and secure web applications using Springboot, Java and React preferable Function well in large-scale, highly complex, cross-functional / platform environment Expertise on creating Application health dashboards and automated PROD health alerts. Solid individual performance, but may spend considerable portion of their time providing direction for others, share knowledge, coaches and mentors. Should be comfortable with pair programming May serve as technical lead in area of expertise May have duties instructing, directing, and checking the work of others Experience: Full stack developer who has experience developing client facing web applications using the technologies listed above. This role requires someone who has expert knowledge on creating RESTful services using Java, Springboot as well as frontend technologies like React JS, JavaScript, CSS and HTML along with Production Support experience. They are expected to work closely with Business Partners, developers, technical project managers, principle engineers and business stakeholders to ensure that application is running 24/7 and it meet business/customer requirements. Java, Springboot, ReactJS, JavaScript, ES6, HTML, CSS, NPM, Node js Process/Practices: Test Driven Development (TDD), pair programming, Continuous Integration (CI), Continuous Deployment (CD), JIRA, Confluence, PCF, Jenkins, and XL Release. 7-10 years of work experience in application engineering Experience in defining requirements and conceptualizing solutions on related projects or work assignments Exposure with Agile development methodologies is highly desired Demonstrated problem solving skills and the ability to work collaboratively with other stakeholders or team members to resolve issues Creating process flows and diagrams necessary to assist the requirements gathering process Possess excellent written and verbal communication skills Strong customer service focus Strong facilitation, negotiation, and conflict resolution skills Ability to adapt in a dynamic work environment and make independent decisions Willingness to work in a fast-paced environment, handling multiple priorities Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $61.03-81.38/hour Benefits: Medical, Dental, Vision, 401K\u00a0 Locations: Hybrid Position Candidates can be located in St Louis, MO, Morris Plains, NJ or Austin, TX", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454565109, "name": "IT Project Management Senior Advisor", "location": "Franklin, Tennessee, US ", "locations": ["Franklin, Tennessee, US "], "hot": 0, "department": "IT - Infra/Network", "business_unit": "CIGNA", "t_update": null, "t_create": 1679409564, "ats_job_id": "19910426", "display_job_id": "19910426", "type": "ATS", "id_locale": "19910426-en", "job_description": "Th is is a temporary role through Magnit Global with one of the world\u2019s leading health insurance companies. Role Overview: Provides counsel and advice to top management on significant IT Project Management matters, often requiring coordination between organizations. Responsible for managing, directing and planning multiple complex projects, or occasionally one highly-complex project, consisting of one or more project teams. Responsible for coordinating, scheduling and assigning project tasks, team building, maintaining working relationships with client functional areas outside of IT. Applies project development methodologies and reporting techniques to indicate project status. May manage and direct one or more project teams of project managers, specialists, analysts and programmers to meet complex project objectives. Reviews, evaluates and formulates project plans, schedules and budgets. Allocates staff and budget resources to meet changing corporate needs. Identifies and negotiates schedules, milestones and resources required to meet project objectives. Organizes and guides project operations through the use of methodologies accepted by the industry. Evaluates progress and reports progress in terms of quality and performance metrics common to IT projects. Modifies schedules as required. Works with client departments to coordinate systems testing, installation, training and support. Keeps informed of technical and managerial advances in IT. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as \u201cthe go-to person\u201d for the most complex IT Project Management assignments. Required Skills: Working experience with Security projects like Server OS Modernization, database modernization, internal infrastructure upgrades, appdev upgrades following a release schedule The ability to work with large sets of data Proficient in Excel spreadsheets (vlookups, pivot tables, macros, queries, index matches, etc) Previous experience working in an Agile environment is required\u00a0 Education &amp; Certifications: Bachelor's Degree preferred but not required PMP preferred but not required Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $54.31-$72.41/hour Benefits: Medical, Dental, Vision, 401K\u00a0 (provided minimum eligibility hours are met)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454548959, "name": "Infrastructure Engineering Advisor", "location": "Bloomfield, Connecticut, US ", "locations": ["Bloomfield, Connecticut, US "], "hot": 0, "department": "IT - Infra/Network", "business_unit": "CIGNA", "t_update": null, "t_create": 1679081176, "ats_job_id": "20094905", "display_job_id": "20094905", "type": "ATS", "id_locale": "20094905-en", "job_description": "Provides expert content/professional leadership on complex Infrastructure assignments/projects. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. Monitoring, optimizing and administering of Confluent Kafka on Linux/AIX OS. Administering on-premise Kafka platform and Kafka on cloud(AWS) Provide production support for the Confluent Kafka infrastructure. Provide On call support based on rotation. Provide support for the Kafka infrastructure running on AWS. Perform application upgrades, patches, able to identify and troubleshoot issues/bugs. Work closely with Level 3 and applications team for project planning/upgrades. Attend project meeting and provide inputs to project planning. 6+ years of experience as a Confluent Kafka Administrator, with working experience using Confluent Kafka Connect (JMS, JDBC), Confluent Control Center, Confluent Replicator or MirrorMaker, Confluent Kafka security (Kerberos, ACL, SSL, SASL). Confluent KSQL and schema registry. Experience in Confluent Kakfa components (Connect, Schema, Registry, KSQL, ControlCenter). Should have experience in creating topics/updating ACL's. Knowledge of Kafka brokers, zookeepers, Kafka connect, schema registry, KSQL, Rest proxy and Kafka Control center. Provide administration and operations of the Kafka platform like provisioning, access lists Kerberos and SSL configurations. Administrating Kafka components using cloudera manager portal or Confluent control center. Excellent knowledge of UNIX/LINUX OS administration. Strong communication skills. Ability to work in a team environment, as well as individually with minimal supervision. Good interpersonal skills. Ability to coordinate multiple tasks simultaneously. Works well under pressure, in a very fast paced working environment. Hands on experience working with Udeploy and any version control systems like Git/Github. Operating System: UNIX flavors (Linux & AIX) Technical skills: Confluent Platform, Shell Scripting, Jenkins, Udeploy. Monitoring Tools: Splunk, Dynatrace or CA APM. Ticketing Tools: Service Now, JIRA. Knowledge of AWS or Azure is a plus Bachelor's Degree or higher in Computer Science or related field preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454548898, "name": "Infrastructure Engineering Lead Analyst", "location": "Berkeley, Missouri, US ", "locations": ["Berkeley, Missouri, US "], "hot": 0, "department": "IT", "business_unit": "CIGNA", "t_update": null, "t_create": 1679078894, "ats_job_id": "20003212", "display_job_id": "20003212", "type": "ATS", "id_locale": "20003212-en", "job_description": "Perform monitoring and event management support for network, voice, and contact center systems and infrastructure Perform initial investigation and triage for alerts and events Troubleshoot complex/multitier issues within the network infrastructure Provide 90% of resolved tickets of incidents on first touch Perform escalation of incidents to higher tier support groups, vendors, and other support staff based on NOC process when unable to resolve the incident Provide technical support on incident calls Provide planning and vendor oversight for network change activity Bachelors Degree in Computer Science or a related discipline and at least 3 year's experience in network or voice infrastructure or its equivalent in education and work experience Experience with Cisco Call Manager and Cisco Unity a plus Experience with F5 load balancers to include the GTM and LTM platforms a plus Experience with Cisco ASA and Palo Alto firewalls a plus Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc. Experience with packet capture tools such as, Wireshark, and tcpdump Experience with Python or scripting is a plus Well versed in crisis management and root cause analysis techniques Proven analytical and problem-solving abilities Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Keen attention to detail Strong customer service orientation Prior experience with a large enterprise network, preferably in the healthcare sector Experience with Cisco networking Experience with Cisco Call Manager and Cisco Unity a plus Experience with F5 load balancers to include the GTM and LTM platforms a plus Experience with Cisco ASA and Palo Alto firewalls a plus Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc. Experience with packet capture tools such as, Wireshark, and tcpdump Experience with Python or scripting is a plus Well versed in crisis management and root cause analysis techniques Previous experience in vendor management preferred Experience working in a team-oriented, collaborative environment Proven analytical and problem-solving abilities Strong interpersonal, written, and oral communication skills Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills Keen attention to detail Strong customer service orientation Bachelors Degree in Computer Science or a related discipline (preferred but not required) and at least 3 year's experience in network or voice infrastructure or its equivalent in education and work experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454548422, "name": "Business Analytics Lead Analyst", "location": "Morris Plains, New Jersey, US ", "locations": ["Morris Plains, New Jersey, US "], "hot": 0, "department": "IT - Data & Analytics", "business_unit": "CIGNA", "t_update": 1679581595, "t_create": 1679067663, "ats_job_id": "19905580", "display_job_id": "19905580", "type": "ATS", "id_locale": "19905580-en", "job_description": "This is a temporary role through Magnit Global with one of the world\u2019s leading health insurance companies. Contract to Hire Responsibilities: Provides advanced professional input to complex Business Analytics assignments/projects. Works in collaboration with business partners to provide analyses and reports to aide decision making based on data, facts, and analytical findings across different parts of the organization. Analyzes and interprets collected data, spots trends, writes reports and recommendations and completes data modeling. Supports and provides direction to more junior professionals. Works autonomously, only requiring \u201cexpert\u201d level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Analytics. Required:\u00a0 2 years of experience in Analytics\u00a0 SQL Skills Microsoft (especially Excel) Preferred:\u00a0 Tableau Knowledge Python Bachelor Degree Hours: Flex on-site. Monday-Friday normal business hours Location: Morris Plains, NJ Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $45.00/hour-$52.00/hour Benefits: Medical, Dental, Vision, 401K\u00a0", "stars": 0.0, "medallionProgram": null, "location_flexibility": null}, {"id": 137454543904, "name": "Infrastructure Engineering Advisor", "location": "Franklin, Tennessee, US ", "locations": ["Franklin, Tennessee, US "], "hot": 0, "department": "IT", "business_unit": "CIGNA", "t_update": null, "t_create": 1678980285, "ats_job_id": "19903548", "display_job_id": "19903548", "type": "ATS", "id_locale": "19903548-en", "job_description": "Provide operational oversight for areas such as Notifications (Letters / Dialers), Claims processing, Fax (Inbound / Outbound), Web File Upload, OCR and Object Valet. Works effectively with internal and external partners. Ability to correlate events across applications, systems and services for root cause analysis of issues. 8 or more years work experience in a technical support role of a large enterprise or application development or equivalent Experience setting up monitoring and alerting Experience with alert triage and escalations Experience with incident and problem management Experience with technology operations and technology service and support. Experience with delivery prioritization and backlog management. 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